Privacy Policy

This notice describes the privacy policy (“Privacy Policy” or “Policy”) of https://flygoog.com/, and/or its related mobile application, “FlyGoog”, as available on Google Play Store and Apple App Store (hereinafter referred to as the “website” or “app”) which is operated by:

Company Name: FlyGoog
Registered Office: 1-45, Jalalpur (M), Bhoodhan Pochampally, Pochampalle, Nalgonda, Telangana - 508284

(hereinafter referred to the “Company” or “FlyGoog” or “us” or “our” or “we”). In this Policy, you shall be referred to as “you” or “your” or “user(s)”.

This policy is in compliance with Digital Personal Data Protection Act, 2023, and reflects our commitment to safeguard your personal information while providing a personalized and valuable service.

Your privacy is of paramount importance to us. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information through your use of our website and app. We are committed to protecting the privacy and security of the personal information of our users. This policy is designed to inform you about how we handle your personal data, the types of information we collect, how it is processed, and for what purposes. The use of information collected through our App/website shall be limited to the purposes described under this Privacy Policy and our Terms of Service.

By using our App, website or availing our services or providing your personal information to us, you are accepting and consenting to the practices described in this policy. Please note that this includes consenting to the processing of any personal information that you provide, as described below.

IF YOU DO NOT AGREE WITH THESE PRACTICES, PLEASE DO NOT USE THE SERVICES OR THE APP OR WEBSITE OR PROVIDE US WITH ANY OF YOUR PERSONAL INFORMATION.

Table of Content

What information about the users do we collect?
Lawful basis for processing personal information
How do we use this information?
Deleting your information
Cookie Policy
Sharing of information
Storage and Security of Information
Links to third party sites
Your Rights under Digital Personal Data Protection Act, 2023
How do we respond to legal requests?
Children Privacy
How can you withdraw your consent?
Governing law and Dispute Resolution
Do you have any questions or concerns about this privacy policy?
Updates
Welcoming of Suggestion

1. What information about the users do we collect?

FlyGoog collects various types of information to provide and improve our services, ensuring a personalized and efficient experience for our users. Here are the details regarding the information we collect:

a) Personal Identification Information:

Name: We collect your full name to personalize your service experience.
Phone Number: Your phone number is collected as a primary contact detail to communicate with you regarding your orders and deliveries.
Email Address: We collect your email address to send order confirmations, billing invoices, and updates about our services. Providing your email address is optional but recommended for a full service experience.
Address: Your residential address is collected to ensure accurate and timely delivery of your orders.

b) Order Details:

We collect information related to your orders, including the types of eggs, quantity, delivery frequency, and specific preferences or instructions you might have regarding your subscriptions.

c) Payment Information:

While FlyGoog does not store payment card details, we collect information about the payment methods, such as whether you paid via UPI, credit/debit card, or using the FlyGoog wallet.

d) Device and Access Information:

Location Data: We collect precise or approximate location data from your device if you enable location services. This data helps us facilitate deliveries, provide accurate service, and improve logistical planning.
Log Data: When you access our service, our servers automatically record information that your browser sends ("log data"). This may include your IP address, browser type and version, visited pages, visit time and date, time spent, and other statistics.

e) Communications:

We collect information you provide directly in your communications with FlyGoog customer service or during surveys, such as feedback and contact preferences.

2. What are the lawful basis for which we use your personal information?

You hereby acknowledge that all processing of your personal information will be justified by a "lawful ground" for processing. In most cases, processing will be justified on the basis that:

a) Consent:

We use your email address to send you promotional materials and newsletters, but only if you have opted in to receive these communications. You have the right to withdraw your consent at any time. For users who have consented to location tracking, we use this data to enhance delivery services and ensure the correct delivery area.

b) Performance of a contract:

We process your personal information to fulfill our contractual obligations to you. This includes using your name, address, and payment information to process orders, deliver products, and communicate with you regarding delivery schedules and changes to your subscription.

c) Legal obligations:

We process your personal data as necessary to comply with our legal obligations, such as tax laws and other regulatory requirements, which might require us to maintain records of transactions and interactions.

d) Legitimate interests:

We process certain information under the lawful basis of legitimate interests. This includes data processing activities carried out for the purposes of improving our services, protecting against fraud or misuse of our services, and enhancing user experience. When relying on legitimate interests, we ensure that the processing is necessary and balanced against the individual’s rights and freedoms.

In any case, we will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract. Feel free to contact us for this purpose at contact@flygoog.com.

3. How do we use this information?

At FlyGoog, we utilize the information we collect for various purposes aimed at enhancing your user experience and providing you with our services. The ways in which we use this information include:

a) Order Fulfillment: We use your name, address, and phone number to fulfill your orders, ensure accurate deliveries, and manage subscriptions.
b) Account Management: Your information helps us in managing your account, including registration, profile setup, and user support, ensuring a smooth and customized user experience.
c) Updates and Notifications: We use your email address and phone number to send you important updates about your orders, changes to our services, or new features.
d) Billing and Payments: We process payment information to complete transactions, issue invoices, and manage financial records in compliance with accounting and taxation laws.
e) Marketing and Promotions: With your consent, we send promotional emails and messages to keep you informed about new products, special offers, and events.
f) Service Improvement: We analyze user data to improve the App's functionality, interface, and content, aiming to enhance overall user satisfaction and engagement with our services.
g) Security and Fraud Prevention: Information collected aids in protecting against fraudulent activities, ensuring the integrity and security of our services and user accounts.
h) Legal Compliance: Your information is used to comply with legal obligations, such as data protection laws, and to respond to lawful requests by authorities.
i) Analytics and Performance Improvement: To monitor and analyze usage and trends to improve our website and App’s functionality and user interface.

4. How can you delete your information and account?

Your information, account, and the content that you share on our website and App is yours. You can at any time delete the same. However, you acknowledge that we may retain some of the information so deleted for a reasonable period in order to comply with legal requests.

To delete your FlyGoog account and personal information, you can initiate the process directly within the FlyGoog App or by contacting our customer support team via email at contact@flygoog.com.

Please provide your account details and expressly state your desire to delete your account. Upon receiving your request, we will verify your identity to ensure the security of your account. This process may involve asking you to provide additional information or to confirm your identity through email or other secure methods.

Deleting your account will result in the removal of your access to any areas of our app or services requiring an account. Furthermore, all data associated with your account, including your order history and user preferences, will be permanently deleted.

Note: If there is any outstanding financial obligation on your account, the account can only be closed once those obligations are settled.

5. Cookies and Similar Technologies

Cookies are bits of electronic information that a website may transfer to a visitor’s computer to identify specific information about the visitor’s visits to other websites. We may use automated technologies including the use of web server logs to collect IP addresses, device details, cookies, and web beacons.

The website uses a browser feature known as a cookie, which assigns a unique identification to your computer. However, in case you do not wish for us to collect such information, you may change the cookie settings on your web browser.

6. Who do we share your information with?

FlyGoog takes your privacy seriously and strives to ensure that your personal information is treated with care and respect. We may share your information in the following circumstances:

a) Delivery Partners: We share your name, address, and contact details with our delivery partners to plan routes, communicate delivery times, and handle delivery-related issues.
b) Employees: Our employees may access your information to the extent necessary for their job functions, including support and account management. All employees are bound by strict confidentiality policies.
c) Payment Processors: We share transaction details with payment processors to complete your payments. However, we do not store your credit card information. This is handled securely by compliant payment providers.
d) IT and Cloud Services: We use data hosting and maintenance providers to help secure and manage our systems and data.
e) Legal Obligations: We may disclose personal data if required by public authorities to comply with national security, law enforcement, judicial proceedings, or legal processes.
f) Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred to the acquiring entity. You will be notified of any such changes.
g) Aggregated Data: We may share anonymized and aggregated data for analytical and research purposes. This cannot be used to identify you.
h) With Your Consent: We may share your data for other specific purposes only with your explicit consent. You can opt in or opt out of such activities at any time.

Note: FlyGoog does not sell or rent your personal information to third parties. However, when you engage in user-to-user interactions, your information may be visible as part of platform functionality.

7. Storage and Security of Information

At FlyGoog, we prioritize the security and integrity of your personal information. We implement robust measures to protect your data and ensure its safe storage. Here's how we handle this crucial aspect:

a) Storage: Personal data is stored on secure VPS servers managed by GoDaddy, configured for high security and performance.
b) Access Control: Access is restricted to authorized personnel bound by strict confidentiality agreements.
c) Encryption: We use SSL and similar encryption protocols to secure data in transit and at rest.
d) Data Retention: We retain personal data only as long as necessary for our services or as required by law.
e) Security Measures: Our systems include firewalls, intrusion detection, and routine security assessments.
f) User Authentication: Industry-standard authentication practices are used to restrict unauthorized access.
g) Password Protection: We promote strong passwords and periodic updates to enhance account security.
h) Training and Awareness: Our team is trained in data security best practices and we continually update our protocols.

Note: While we follow stringent security practices, no method of electronic storage or transmission is entirely secure. We continuously strive to strengthen our protection mechanisms.

8. Links to Other Sites

The website and App may contain links to third-party websites and online services that are not owned or controlled by us. We are not responsible for the privacy practices or content of such third-party websites. We encourage users to read the terms and privacy policies of each site they visit.

9. Your Rights under Digital Personal Data Protection Act, 2023

ALL YOUR USER INFORMATION WILL BE COLLECTED, STORED, PROCESSED AND SHARED STRICTLY IN FULL COMPLIANCE WITH DIGITAL PERSONAL DATA PROTECTION ACT, 2023.

Data Controller:

Company Name: FlyGoog
Registered Office: 1-45, Jalalpur (M), Bhoodhan Pochampally, Pochampalle, Nalgonda, Telangana - 508284

Under applicable law, you have the following rights with respect to your personal information:

i. Right to Obtain Information: Request details about how your data is processed and request a copy.
ii. Right to Rectification: Correct incomplete or inaccurate personal data.
iii. Right to Erasure: Request deletion of your personal data where there is no compelling reason to retain it.
iv. Right to Restriction of Processing: Limit processing of your data under specific conditions.
v. Right to Withdraw Consent: Withdraw your previously given consent at any time. This will not affect prior lawful processing.
vi. Right to Lodge a Complaint: File a complaint with the data protection board if your rights are violated under the Act.

To exercise your rights, please contact us at contact@flygoog.com. We reserve the right to verify your request and may reject it if it's invalid under applicable law.

10. How do we respond to legal requests?

We may access, preserve, and share your information in response to a valid legal request (e.g., search warrant, court order, or subpoena) if we believe in good faith that the law requires us to do so.

This may include responses to law enforcement agencies, courts, or government authorities. We may also act to detect, prevent, and address fraud, illegal activities, or to protect ourselves and others—including as part of investigations.

In cases where accounts are disabled for violating our terms, we may retain related information for at least one year to prevent repeat violations.

11. Children Privacy

Protecting children's privacy is important to us. If you are under the age of 18, you must have verifiable consent of your parent or legal guardian in order to use the website, our App, or our Services.

We do not direct our App/website or services to, nor do we knowingly collect any personal information from, such children. If we learn that a child has provided personally identifiable information to us, we will use reasonable efforts to remove such information from our database.

Please contact us at contact@flygoog.com if you believe we unknowingly collected information described in this section.

12. How can you withdraw your consent? (OPT-OUT)

At FlyGoog, we respect your privacy rights and provide you with the option to withdraw your consent for certain uses of your personal information. Here’s how you can opt-out:

a) Marketing Communications: Click the "unsubscribe" link in our promotional emails or contact contact@flygoog.com.
b) Location Services: Disable location access in your device settings. Some app features may not function without location data.
c) Mobile Notifications: Manage push notification preferences in your device or within the FlyGoog app settings.
d) Cookies and Tracking Technologies: Adjust your browser settings to block cookies or notify you when cookies are sent. Some parts of the site may be affected.
e) Account Information: Update or delete personal data via your app or website account settings.
f) Withdrawing General Consent: Contact us at contact@flygoog.com to specify the processing activity you wish to withdraw from.

FlyGoog will process your opt-out request promptly. Please note that some services may be affected depending on the consent you withdraw.

13. Governing Law and Dispute Resolution

Unless otherwise provided by the laws applicable in your jurisdiction, any disputes, claims, or controversies arising out of or related to your use of the website, App, or our Services shall be governed by the Terms of Service. This includes dispute resolution mechanisms provided therein.

14. Do you have questions or concerns about this Privacy Policy?

If you have any grievance regarding this Privacy Policy, our Terms of Service, or any content/service of FlyGoog, you may contact our Grievance Officer:

Name: Nishchal Parne
Email: nishchalparne@flygoog.com
Postal Address: 1-45, Jalalpur (M), Bhoodhan Pochampally, Pochampalle, Nalgonda, Telangana – 508284

15. Updates to this Policy

We may add to, change, or update this Privacy Policy at any time, entirely at our discretion and without prior notice. You are encouraged to review this Policy periodically. Continued use of our website, App, or Services after any changes signifies your acceptance of the updated Policy.

16. Welcoming of Suggestions

We welcome your comments and suggestions regarding this Privacy Policy. Please feel free to write to us at contact@flygoog.com.

Last updated on April 30, 2024.