Privacy Policy

1. What information about the agents do we collect?

FOR DELIVERY AGENTS:

• Personal Identification Information: We collect your Aadhaar card details to verify your identity and create your profile. Additionally, we require your phone number for communication purposes and to help set up your profile. We also collect your PAN card details to comply with financial regulations and further verify your identity. Furthermore, we need your address proof to confirm your residency.
• Bank Account Details: We collect your bank account details to ensure that your earnings are directly deposited into your bank account. This helps streamline the payment process and ensures timely salary deposits.
• Profile Photo: We require a profile photo to identify you within our system. This photo is used to create your profile and helps us and our customers recognize you.
• Real-Time Photos: As a delivery agent, you are required to take real-time photos of the deliveries. These photos are used to confirm that each delivery has been successfully completed and helps maintain accountability.
• Location Data: We track your location through the app to ensure that the delivery is being made at the right time.
• Order Details: We keep track of the number of eggs you deliver and any modifications made to orders as per customer requests. This information is crucial for managing inventory and ensuring accurate delivery records.

FOR SALES AGENTS:

• Personal Identification Information: During the offline hiring process, we collect your photo to create your profile and verify your identity. We also collect your phone number for communication and profile creation, along with your email ID to facilitate communication and set up your profile in our system.
• Location Data: We track your location through the app to ensure that you are visiting the assigned houses and working the required hours. This helps us monitor your performance and ensure compliance with job requirements.

2. What are the lawful basis for which we use your personal information?

You hereby acknowledge that all processing of your personal information will be justified by a "lawful ground" for processing. In most cases, processing will be justified on the basis that:

• Consent: In some cases, we may request your explicit consent to collect and use your personal information for specific purposes. For instance, we may ask for your consent to use your profile photo within our app.
• Performance of a contract: We collect and use your personal information to fulfill our contractual obligations to you. This includes creating and managing your profile, processing your earnings, and ensuring the proper execution of deliveries and promotional activities.
• Legal obligations: We collect and use your personal information to comply with legal obligations, such as verifying your identity with your Aadhaar card, PAN card, and address proof. This ensures we meet regulatory requirements and can provide accurate and lawful financial reporting.
• Legitimate interests: We use your personal information to pursue our legitimate interests, which include ensuring the efficient operation of our services, monitoring and improving performance, and maintaining the security and integrity of our app. For example, tracking your location helps us verify that deliveries are made on time and that sales agents visit the assigned houses.
• Protection of Vital Interests: In rare cases, we may use your personal information to protect your vital interests or those of another person. This may include using your location data to ensure your safety during deliveries or promotional activities.

In any case, we will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract. Feel free to contact us for this purpose at contact@flygoog.com.

3. How do we use this information?

We use the personal information we collect from you in several ways to ensure the smooth operation of our services and to meet our business requirements. Here are the key ways we use your information:

• a) Profile Creation and Management: We use your Aadhaar card, phone number, PAN card, and address proof to create and manage your profile. This helps us verify your identity and ensure that only authorized individuals are performing delivery and sales tasks.
• b) Salary Payments: Your bank account details are used to process your earnings. We deposit your salary directly into your bank account to ensure timely and secure payments.
• We use your phone number and email ID to communicate important information regarding your tasks, performance, and any updates to our services.
• d) Delivery Confirmation: Real-time photos taken by delivery agents are used to confirm the completion of deliveries, ensuring accountability.
• e) Performance Tracking: We track your location data to monitor performance, ensure timely deliveries, and manage efficiency.
• f) Inventory Management: We track the number of eggs delivered and order modifications to maintain accurate records and meet demand.
• g) Compliance and Verification: Your identification information helps us comply with legal and regulatory requirements.
• h) Security and Safety: Location tracking helps ensure safety and enables prompt responses during emergencies.
• i) Improvement and Accountability: The data collected supports performance feedback and corrective actions if job requirements are not met.

4. Who do we share your information with?

FlyGoog takes your privacy seriously and strives to ensure that your personal information is treated with care and respect. We may share your information in the following circumstances:

• a) Internal Team: Accessible to team members who need it for tasks like profile management, salary processing, and performance monitoring.
• b) Financial Institution: Shared for secure salary deposits.
• c) Service Providers: Shared with third parties offering IT, hosting, or payment services—under confidentiality agreements.
• d) Legal and Regulatory Authorities: Shared to meet legal requirements such as identity verification or compliance.
• e) Emergency: Location data may be shared during emergencies for safety reasons.
• f) Business Transfers: In case of a merger or acquisition, your data may be transferred to the new entity.
• g) With Your Consent: Data may be shared for specific purposes if you give explicit consent.

FlyGoog does not sell or rent your personal information. When interacting with other agents, your data is shared only as required for platform functionality.